Returns & Resizes

Return Policy: Our goal is to ensure you're completely satisfied with your Alchemia jewelry. That's why we offer a 7-Day Satisfaction Guarantee on all jewelry purchased from www.alchemia.love. You have 7 calendar days from receiving your order to return the item(s) for a refund. Items must be returned in their original packaging, with tags attached, and show no signs of wear or usage. Upon receiving the returned item, we'll issue a full refund to your original payment method.

Please note: As our products are custom-made, we're not legally obligated to offer refunds; however, your satisfaction is our priority, and that's why we proudly provide this guarantee.

Free Returns: To make returns as easy as possible, we offer free return shipping. Simply contact us at info@alchemia.love within 7 days of delivery to request a shipping label.

Free Resizing: Ordering a custom-sized piece for the first time? We understand it can feel uncertain. That’s why we offer complimentary resizing for first-time orders. If your bracelet or necklace doesn’t fit perfectly, simply contact us within 7 days of delivery, and we’ll provide a free resize along with a shipping label.